Privacy Policy

Introduction: Alton Pain Clinic is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, address, email, phone number, and date of birth.
  • Health Information: Medical history, health conditions, and treatment details provided during consultations or through forms.
  • Payment Information: Payment details provided for booking appointments or other services.
  • Website Usage Information: Data collected via cookies and similar technologies, such as IP addresses, browser type, and pages visited.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide healthcare services, including consultations and treatments.
  • To manage appointments and communicate with you about bookings or changes.
  • To process payments and issue invoices.
  • To comply with legal and regulatory requirements.
  • To improve our website and services through analytics.
  • To send you relevant updates and information, with your consent.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have provided consent for specific uses, such as receiving marketing communications.
  • Contractual Necessity: To fulfil our obligations in providing services you have requested.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and ensure the effective running of our clinic.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Healthcare Providers: Other medical professionals involved in your treatment, with your consent.
  • Service Providers: Third-party vendors for payment processing, IT support, or marketing services.
  • Legal Authorities: When required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil the purposes outlined in this policy.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce agreements.

Once your data is no longer required, it will be securely deleted or anonymised.

6. Data Security

We implement strict security measures to protect your personal data, including:

  • Encryption of sensitive information.
  • Regular security audits and monitoring.
  • Restricted access to personal data by authorised personnel only.

While we strive to safeguard your data, no system is completely secure. We cannot guarantee absolute security.

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data, subject to legal or contractual obligations.
  • Restriction: Request the limitation of data processing in certain circumstances.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.
  • Withdraw Consent: Withdraw your consent at any time, where consent is the basis for processing.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Usage

We use cookies to enhance your browsing experience and gather website usage data. For more information, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the date of the latest revision will be indicated. By continuing to use our services, you agree to the updated terms.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

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