Terms and Conditions

1. Introduction These Terms and Conditions govern your use of Alton Pain Clinic’s services, including the provision of musculoskeletal pain management treatments and consultations, as well as your access to our website. By booking an appointment or using our services, you agree to comply with these terms.

2. Services Provided Alton Pain Clinic provides professional healthcare services, including advanced musculoskeletal ultrasound-guided injection procedures and consultations. Specific details of each service will be provided during the booking process or consultation.

3. Appointment Bookings

  • Booking Process: Appointments can be made via our website, phone, or email. By booking an appointment, you confirm that all the information you have provided is accurate.
  • Cancellations: We require at least 24 hours’ notice for appointment cancellations or rescheduling. Late cancellations or no-shows may incur a fee, as outlined at the time of booking.
  • Changes to Appointments: We reserve the right to reschedule or cancel appointments if necessary, and you will be notified as soon as possible.

4. Fees and Payment

  • Payment Terms: Payment for services is due at the time of booking or on the day of your appointment. We accept various payment methods, including credit/debit cards and other secure payment options.
  • Fee Changes: We reserve the right to change our fees. Any updates will be communicated to you before your appointment.
  • Refund Policy: Refunds are issued only when a service is not provided or there has been an error on our part. Please contact us directly for any refund requests.

5. Consent to Treatment By booking an appointment and receiving treatment, you consent to the procedures outlined by our clinicians. You have the right to ask any questions regarding the treatment, and you must provide accurate information about your health history. You are encouraged to discuss any concerns with us before undergoing treatment.

6. Your Responsibilities As a patient, you agree to:

  • Provide accurate and complete personal and medical information.
  • Follow the instructions of our clinicians regarding care before and after treatment.
  • Inform us of any changes in your health or medication prior to treatment.
  • Pay for services rendered in a timely manner.

7. Data Privacy We value your privacy and ensure that your personal data is handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). Please review our Privacy Policy for detailed information on how we collect, store, and use your data.

8. Limitation of Liability While we strive to provide the highest quality care, you acknowledge that no medical treatment is without risk. We are not liable for complications or adverse effects arising from treatment, except in cases of negligence. Our liability is limited to the amount paid for the specific treatment or service in question.

9. Website Use

  • Intellectual Property: All content on our website, including text, images, logos, and trademarks, is owned by Alton Pain Clinic or its licensors. You are not permitted to use or reproduce any of the content without our prior written permission.
  • User Conduct: You agree not to misuse our website for unlawful purposes. Any unlawful activity may result in restricted access to our site.

10. Third-Party Links Our website may contain links to third-party websites for informational purposes. We are not responsible for the content or privacy practices of these external sites.

11. Modification of Terms We may update these Terms and Conditions from time to time. Changes will be posted on this page, and the date of the last revision will be indicated. By continuing to use our services, you agree to any updated terms.

12. Governing Law These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

13. Contact Information If you have any questions or concerns regarding these Terms and Conditions, please contact us:

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